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FREQUENTLY ASKED QUESTIONS
Where are INJUSA products manufactured?
INJUSA products are manufactured in Spain, in the town of Ibi, Alicante.
Where can you find your nearest point of sale?
If you are interested in finding a point of sale near your residence, please send an email to info@injusa.com indicating the city where you live.
I have lost the instruction booklet for my INJUSA product; could you please send me a new one?
You can request a new instruction manual at info@injusa.com and we will resend the .pdf version
I would like to become an INJUSA distributor. Who should I contact?
Please use the contact information on this website.
Can I ship my order internationally?
You can only receive orders within national territory under INJUSA's delivery conditions, although you can request information on international order costs at info@injusa.com
Can express delivery also be made?
Yes, you can request express delivery as long as you accept the additional costs associated with this service, which will be indicated at the time of purchase.
Are there other payment methods available in the INJUSA online store, besides credit card payment?
Yes, you can pay by PayPal or bank transfer.
My INJUSA toy is broken, does the warranty cover spare parts?
It covers as long as the breakage was not caused by failure to follow the instructions for use, misuse of the product, or lack of maintenance.
Can I send you my defective product for repair (warranty or paid invoice)?
INJUSA has an international technical service network in each country where INJUSA toys are distributed, which can provide service and after-sales support. Normally, when an item is defective and the claim is made during the warranty period, it is replaced with a new one at no cost to the customer. However, it must first be assessed by INJUSA personnel, who will determine whether the product should be sent for repair or if a replacement part should be sent. If the warranty period has expired and the defective part can be repaired, the costs of the part and shipping will be borne by the customer. To find out which technical service point corresponds to your country, please send an email to info@injusa.com.
I bought an INJUSA product from a retailer and it's defective. Can I contact INJUSA directly for a warranty claim?
Yes, send an email to calidad@injusa.com or call us at (+34) 965 55 08 62, describing your issue and providing your contact information and photos of the defective part or product. We will send you the defective part.
Where can you find the right spare part?
In our online store, you can find common spare parts, but if you are looking for a specific spare part, you can request it by emailing calidad@injusa.com, sending us the product reference number and the breakdown number that you will find on the item's instruction sheet. If INJUSA finds a spare part, we will calculate the cost of the part plus shipping cost, provided it is not covered by the warranty.
My INJUSA product is defective. As it was a gift, we don't have the purchase receipt. Is it still possible for the product warranty to apply to me?
Unfortunately, no. Claims can only be accepted with the purchase ticket, which serves as your warranty. Please also send an email to info@injusa.com and we will review your case.
The battery or charger of my product has stopped working. Is it covered by the warranty?
Please note that all our products have a 2-year warranty (for purchases made before January 1, 2022) against manufacturing defects, with the exception of the charger and battery, which have a 6-month warranty. After this period, these two parts are no longer covered by the warranty.