You know that at Injusa, we like to take great care of you. That's why we have a customer service area where our after-sales team is responsible for answering your questions, resolving any issues that may arise, or managing your suggestions. And you know what the best part is? They can always do it with a big smile; they are Injusa at its purest.
Today, they answered the most frequent questions you usually ask them. Do you know what they are? We'll tell you!
- "I've lost the instruction manual and I need it again." Don't worry. Send an email to info@injusa.com and we will send you the PDF version.
- "Besides credit card, are there other payment methods?" We've worked hard on this recently. You can pay by card, PayPal, or bank transfer. Additionally, we have a payment option that allows you to make your purchase in convenient installments to make it even easier for you.
- "I bought my Injusa product from a store; if I have an issue, can Injusa handle the warranty?" Yes, if there is a defective product, we will take care of it. You can send an email to calidad@injusa.com or call 965 55 08 62. You will need to tell us what happened and provide photos of the defective part or product. We will take care of replacing it so that the toy is perfect.
- "I have an Injusa toy from a nephew who is now grown up, and I would like my child to be able to use it. Since it's old, I'd like to replace the battery. Where can I get one?" In our online store, you have access to the most common spare parts. If you can't find the one you want, you can send us an email to calidad@injusa.com with the product reference and the part number. We will do everything possible to get you the part, so much so that we have managed for Injusa motorcycles that belonged to fathers to now be used by their children.
See what we mean? Our after-sales team is made up of true "problem-solvers." If you have any questions, suggestions, or issues to resolve, contact them and they will help you with everything. How can you do it? You'll find them Monday to Friday from 7 AM to 3 PM by calling or WhatsApping 605 830 905.
