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Where are INJUSA products manufactured?

INJUSA products are manufactured in Spain, in the town of Ibi, Alicante.

Where can I find the nearest point of sale?

If you are interested in finding a point of sale near you, please send an email to [email protected] indicating the city where you live.

I have lost the instruction booklet of my INJUSA product, can you send me a new one?

You can request a new instruction booklet from [email protected] and we will resend you the .pdf version.

I would like to become an INJUSA distributor, who do I contact?

Please use the contact details on this website.

Can I send my order internationally?

You can only receive orders within Spain under the delivery conditions applied by INJUSA, although you can request information on the costs of international orders at [email protected].

Is it also possible to make an express delivery?

Yes, you can request an express delivery as long as you accept the costs associated with this service, which will be indicated at the time of purchase.

Is there any other payment method other than credit card payment in the INJUSA online shop?

Yes, you can pay by PayPal or bank transfer.

My INJUSA toy has broken, does the guarantee cover the replacement?

It is covered as long as the breakage has not been caused by not following the instructions for use, misuse of the product or lack of maintenance.

Can I send you my defective product to be repaired (warranty or invoice payment)?

INJUSA has an international technical service network in each country where INJUSA toys are distributed and they will be able to provide you with after-sales service and attention. Normally when an item is defective and the claim is made during the warranty period, it is replaced by a new one at no cost to the customer, although it must first be assessed by INJUSA staff who will determine whether to send us the product to be repaired or send the replacement. If the warranty period has expired and the defective part can be repaired, the cost of the part and shipping will be paid by the customer. To find the service point for your country, please send an email to [email protected].

I bought an INJUSA product from a dealer and it is defective, can I contact INJUSA directly in case of warranty?

Yes, send an email to [email protected] or call us on (+34) 965 55 08 62 indicating your incident, your details and photographs showing the defective part or product. We will send you the defective part.

Where can you find the right spare part?

You can find the usual spare parts in our online shop, although if you are looking for a specific spare part, you can request it by sending us an e-mail to [email protected] with the product reference number and the part number that you will find on the instruction sheet of the article. In case INJUSA finds a spare part, we will calculate the cost of the part plus the shipping cost, as long as it is not covered by the warranty.

My INJUSA product is defective. As it was a gift, we do not have the receipt, so is it possible for me to claim the product's warranty?

Unfortunately not. Claims can only be accepted with the proof of purchase, which serves as security for the guarantee. However, please send an email to [email protected] and we will look into your case.

The battery or charger of my product has stopped working, is it covered under warranty?

Please note that all our products are guaranteed for 2 years (for purchases made before 1 January 2022) against manufacturing defects, with the exception of the charger and battery, which are guaranteed for 6 months. Once this period has elapsed, these two parts are no longer under warranty.


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